Privacy Policy

This Privacy Policy describes how Luminetta (“we”, “us”, or “our”) collects, uses, and protects your personal data when you access or interact with www.luminetta.com (the “Website” or “Site”), place an order, contact us, or use any of our services.

By accessing the Website and/or using any of our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Contact details: Name, phone number, email address, billing and shipping address
Account information: Username, password, and any details you provide when creating an account
Order details: Items purchased, order history, transaction details
Payment data: Provided securely via our payment processors (we do not store your full credit/debit card numbers)
Browsing data: IP address, device type, browser type, pages visited, time spent, and other analytics information collected through cookies and tracking tools
Customer communications: Any messages or inquiries you send to us, including email correspondence or customer service requests

2. How We Use Your Information

To process and fulfill your orders
To communicate with you about your purchases, shipments, or account
To provide customer support
To personalize your experience on our website
To analyze and improve our services
To detect fraud, ensure security, and comply with legal obligations
To send marketing emails, if you have opted in

You can unsubscribe from marketing communications at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and deliver relevant content. You may disable cookies in your browser settings, though some website functionality may be affected.

4. How We Share Your Data

We do not sell your personal information. We may share your information only with:

Service providers and partners who assist in fulfilling orders, processing payments, delivering marketing, or hosting the website
Logistics and courier services for delivery purposes
Payment gateways for secure transaction processing
Legal authorities, if required to comply with a legal obligation, protect our rights, or investigate fraud
Third-party analytics services, such as Google Analytics, for improving website performance

All partners are required to treat your information securely and in accordance with this policy.

5. Data Storage and Retention

Your data is stored securely using encryption, access restrictions, and reliable hosting infrastructure. We retain your personal data only as long as necessary to fulfill our services or legal obligations.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal data
Withdraw consent (for marketing emails or cookies)
Object to certain types of processing
Request a copy of your data in a portable format

To exercise any of these rights, please contact us at: info@luminetta.com
We may request proof of identity to process your request.

7. International Transfers

By using our services, you acknowledge that your data may be transferred and stored outside of your country of residence, including to jurisdictions that may not offer the same level of data protection. In such cases, we take appropriate steps to safeguard your information.

8. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new “Effective Date.” Continued use of the Site or services after changes are published constitutes your acceptance.

10. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Email: info@luminetta.com
Registered Address: Dubai, United Arab Emirates